Expert Voice Link for Expert Workspace

v2.1.2

Your Employee ID:

1. Verify connection

If you are not connected after a minute or two, refresh this webpage and try connecting again.

Connected

Disconnected

2. Verify audio status

If you are seeing "Unknown Audio Devices" or no listed devices then Click here

You should then see a Chrome popup box that looks like this:

Allow microphone popup example

Make sure you select "Allow"

3. Log into Citrix and Twilio and begin your shift.

Click Here to open Citrix to login. Launch Twilio after logging into Citrix.

Reminder: Keep this tab open to stay connected all day. Do not close Chrome or this tab.

Current voice link status

For troubleshooting purpose only -- no action needed.

No Incoming Call